Refund & Return Policy

At Lianalshop, we want you to be satisfied with your purchase. Please review our policy below for returns and refunds regarding our handbag collections.

1. Eligibility for Returns

To qualify for a return, please ensure the following conditions are met:

Return Window: Requests must be made within 30 days of delivery.
Item Condition: Handbags must be in original, unworn, and unused condition, including all original tags, internal stuffing (to maintain shape), and protective dust bags.
Proof of Purchase: A valid order number is required for all requests.

2. Returns & Exchanges

If you wish to return an item for a refund or exchange:

Return Shipping: Customers are responsible for the cost of return shipping labels, unless the item is confirmed as defective.
Exchanges: We offer one-time free reshipment for size or color exchanges once the original item is received and inspected.
Condition Check: All returns are subject to inspection. Items that show signs of wear or are missing original packaging may be denied a refund.

3. Damaged or Defective Items

If your bag arrives with defects (such as broken zippers, torn lining, or hardware damage), please contact us within 7 days. We will provide a replacement or full refund including any original shipping costs. Photo evidence of the damage is required to process your claim.

4. Refund Process

Timeline: Once we receive and inspect your return, refunds are processed within 5 business days.
Method: Refunds are issued to the original payment method. Please note that your financial institution may take additional time to post the transaction to your account.