Order Change & Cancellation Policy

At Lianalshop, we strive to process and ship your handbags as quickly as possible. We understand that plans may change, and we are here to help you modify or cancel your order whenever possible.

1. Order Modification Window

To maintain our fast shipping standards, our system begins processing orders shortly after confirmation.

Daily Cut-Off Time: 7:00 PM EST (Monday – Saturday).
Cancellation Deadline: Requests must be submitted within 12 hours of placing your order.

2. Order Cancellations

Before Processing: A full cancellation and immediate refund are guaranteed if requested within the 12-hour window.
After Processing/Shipped: Once a shipping label is created or your bag has been securely packaged for dispatch, cancellations are no longer possible. In this case, please refer to our Return Policy once the item arrives.

3. Order Modifications

We support the following changes if your order has not yet been processed:

Address corrections or contact info updates.
Handbag color, style swaps, or strap adjustments.
Adding or removing items from the order.
Note: Price adjustments for swaps will be handled via a payment link or a partial refund.

4. Shipped Orders

Once an order has been picked up by the carrier (USPS, UPS, FedEx, or DHL eCommerce), no changes can be made. If you provided an incorrect address, you may attempt to contact the carrier directly to reroute the package; however, Lianalshop is not responsible for any additional carrier fees or lost packages due to incorrect address entry.

5. How to Request a Change

Please email us immediately with the subject line: “Urgent: Order Change/Cancellation #[Your Order Number]”

Email: support@lianalshop.com
Address: 1311 E 94th St, Odessa, Texas 79765
Response Time: We typically respond to urgent requests within 24 hours during business hours.